Customer Testimonials

“We had searched for a way to increase the capacity of our planning and logistics operation for years. After previous attempts by other companies, and after assessing the options on the market, I turned to Pragmatiq. Having been disappointed (by another company) in the past, I was sceptical as to whether they would be able to help, however, we knew their work, having engaged their services for the implementation of a CRM system dovetailed with a Power BI dashboard through Microsoft Dynamics. Pragmatiq initially proposed a proof of concept, that gave us confidence that they understood what we were trying to achieve. Through a carefully structured program, we collectively planned and brainstormed to design what we believed would be the answer to our problems.

The design and build process was very well planned, with carefully scheduled meetings, and demonstrations of what had been achieved. We felt informed and confident throughout the process. When we encountered obstacles both parties worked together and James and Aqib always delivered a solution. Delivery was as scheduled and on time, and we were offered support and problem resolution on the implementation of the system. The system has provided us with a solution, and created greater capacity within the business, along with essential reporting tools, that are key to determining the direction of the business.

I have found Pragmatiq to be professional, innovative, focused and aligned to our requirements, for this, I thank them for a job very well done.”

George Davies – Company Director at George Davies Turf Ltd
Read the full George Davies case study

 

“We approached Pragmatiq after speaking to 2 large CRM providers, who offered “off the shelf” products, which we felt wouldn’t fit with our outcomes and they also couldn’t understand how a CRM would benefit our business.

Right from the initial meeting, we felt like this would be the company for us! Everyone really took the time to understand our business, what we wanted to achieve, and they offered solutions and suggestions all the way through (even things we hadn’t thought of).

As a company, we often talk about collaboration and partnership working. This project was most definitely a real partnership to achieve a system which will help us to change the way in which we communicate with schools and delegates, supporting customer segmentation, targeted marketing and future engagement with our work.”

Sophie Hayes-Watson – Operations Manager at L.E.A.D. Teaching School Hub
Read the full L.E.A.D. Teaching School Hub case study

 

“We had been building and maintaining our own in-house CRM for years and it had served us really very well. However, there were limitations and pain points that made us look at the SaaS CRM marketplace and Dynamics CRM stood out as a great option that would allow us to not only mitigate the limitations of our in-house CRM, but to allow us to leverage the ever-evolving Microsoft cloud ecosystem to take our capabilities to another level completely. What was clear, though, is that we needed to extensively customise the CRM solution to meet our existing and future business process needs, which meant choosing a quality Dynamics CRM partner.

We met with several possible partners, all who had great reputations and track records, but Pragmatiq stood out from the pack.

The design and build process went well, with carefully scheduled sessions to capture requirements and then later giving us regular demonstrations of what had been achieved. We felt informed and confident throughout the process. They took the time to understand our business and they offered suggestions and solutions when we encountered obstacles along the way.

Pragmatiq are a quality partner, with whom we have a great working relationship.

If you are in the market for a Dynamics CRM solution that needs tailoring to your business needs and want to work with a truly quality outfit, then Pragmatiq could be a great choice for you too.”

Paul Norris – IT Director at Zest Plan
Read the full Zest case study

 

“We have had a number of large-scale CRM systems in place as an organisation for quite some time, and wanted to find ways of modernising and combining some of these systems. After doing lots of internal work to understand our requirements, we reached out to a number of CRM providers and found Pragmatiq were both warm to our project and us as an organisation.

After spending a useful period of time in pre-sales with Pragmatiq, we decided to use them as our partner in this ambitious project for us and were pleased to have the oversight of their senior staff to help get the project off the ground.

As with any project of this scale, we have hit a number of bumps in the road, and how we thought the project would run, both in terms of complexity and timelines, has changed and extended in the discovery and build phase. However, Pragmatiq have lived up to their name throughout that journey, being flexible and approachable to find ways forward both technically and financially which has been appreciated.”

Peter Norgate – Director of People and Corporate Services at Terrence Higgins Trust

 

“Before partnering with Pragmatiq, our organisation was previously working with a healthcare platform that did not meet our needs. We found it difficult to report on key data and we were not able to report on or identify performance metrics. We had to have our own back-up systems and would spend a great deal of admin time getting information into the system. We knew that we could be more efficient with the right solution, especially with significant growth plans on the horizon around opening new centres across England.

Pragmatiq worked closely with us to understand our needs and implemented a solution that is tailored to our unique processes. We have seen improvements across various areas in the organisation as a result, but crucially, this system has streamlined our referral process. The feedback from both therapy and admin colleagues has been universally positive. We continually aim to evidence that our service is both safe and effective for the men in our care, and our new system has made that substantially easier.

We have found Pragmatiq easy to work with and are really pleased with our system, so would be happy to recommend them to other organisations.”

Jane Boland – Head of James’ Place Liverpool and Clinical Lead

Read the full James’ Place Case Study

 

“Pragmatiq created a Bespoke CRM System for us which took a few months to build due to the complexity of what we wanted from it, but nothing was too much for Aqib Abbas and Josh Edon who we worked closely with.

It is an amazing tool that streamlines all our processes and we are honestly over the moon with what Pragmatiq have created for us! Thank you for everything and we look forward to continuing to work together.”

Emma Walker – Director at iOTA Office Furniture
Read the full iOTA Office Furniture Case Study

 

“When we approached Pragmatiq, we were a small professional services company reaching the need for a more sophisticated project and resource management system that fitted in with our Dynamics 365 Sales implementation. Previously, many of our project management systems had been ad-hoc or simple enough for me as the Managing Director to have a good handle on all activities. However we reached the point where this was no longer viable and as we continued to grow, it would only become more challenging.

The Pragmatiq team were friendly, professional, and methodical in helping us to implement Dynamics 365 Project Operations. They helped us get our head around the system, whilst at the same time working to understand how our business model worked to best cater the Project Operations solution to our needs. We would not be able to function as we currently do without the system Pragmatiq put in place and it provides a platform to continue our growth, rather than be constricted by operational difficulties.”

Richard Haigh – Managing Director at Brand Finance
Read the full Brand Finance case study

 

“Right from the start, Pragmatiq were extremely helpful and worked with us to design and develop a CRM system that suited our requirements.

Throughout the process, the team were responsive, engaging and worked hard to understand our organisation and unique processes. I was particularly impressed by the teams expertise and professionalism, and we now have a solution that supports various departments within the University and enhances the overall student experience.

I would highly recommend Pragmatiq and I’m confident that when we require any further support, Pragmatiq will be able to provide it.”

Dean Jones – Partnerships and Outreach Manager at The University of Buckingham
Read the full University of Buckingham case study

 

“We engaged with Pragmatiq to implement Microsoft Dynamics 365 CRM to support our marketing, sales and contract management processes. Our existing CRM system was highly inefficient and lacked the integration and reporting capabilities we needed to help our business grow.

The Pragmatiq team gained a thorough insight into our complex business needs and was able to deliver a system providing the structure, automation, and insight to enable our business to work efficiently, while acting as a strong foundation for future development and integration into our other business applications. They demonstrated expert product knowledge and provided innovative solutions throughout the project and continue to provide high-quality guidance and support over post-go-live managed service.

We enjoy working with the Pragmatiq team, on both a professional and personal level, and have built up a great easy relationship with the whole team since we’ve started working together.”

Patrik Karwat – Head of Growth Projects at medneo GmbH
Read the full medneo case study

 

“BSLBT commissions external production companies to make broadcast television programmes in British Sign Language (BSL) which are then shown on Film4 and Together TV as well as on our BSL Zone website. Our previous approach to documents relating to all our commissions and programmes was fragmented and inefficient so we approached Pragmatiq to develop a bespoke CRM solution for us; Dynamics 365 was recommended and fits in perfectly with our MS 365 landscape.

Pragmatiq listened, made some suggestions, and then provided a very clear path with regular meetings and support. The solution they created has made a big difference and has become the main hub for all our documentation. On top of that, all the data is clearly controlled according to the job roles within our organisation.

We would strongly recommend Pragmatiq for a bespoke CRM solution using Dynamics 365. And last but not least, Aqib Abbas on the Pragmatiq team was a joy to work with.”

Caroline Fearon – Head of Operations at British Sign Language Broadcasting Trust
Read the full BSLBT case study

 

“Working with Pragmatiq to build our CRM was a positive experience from start to finish. The team are professional, friendly, experts in their field who make complex solutions easy to understand.

We are a small teacher education provider but we never felt that our business was ‘small fry’ to the team looking after us – they were committed to building the right solution for our needs and did so in full collaboration with our staff.

Never underestimate the people behind the solution – it is the people at Pragmatiq that made sure that the system works for us in the way we that we need, and they were a true pleasure to work with.”

Susi Waters – Operations Manager and ITT Strategic Lead at The Julian Teaching School Hub

 

“We commissioned Pragmatiq to deliver a Bespoke CRM for our social care and transport business. It was important that any system could be adaptable and allow for the scope of work that we do.

We have been very impressed with the new CRM and feel it is fit for purpose and has given us specific functionality, and possibilities to add to the system. Pragmatiq is organised and professional in their approach and I would not hesitate in recommending them.”

Buko Esegbona – Director of Children & Adult Services at Solutions Social Care
Read the full Solutions Social Care case study

 

“The Brighton Therapy Centre is a social enterprise providing high-quality psychological therapies to local people. Our processes are complex and, given the sensitive nature of our work, it is essential that we can manage our data securely and efficiently.

We looked at various options for developing a clinical system that could meet our needs and arrived at Dynamics as the one system that could cover everything from client records and booking appointments to automated surveys and data analysis. We undertook an extensive procurement process to find the right provider.

It was clear that Pragmatiq understood our organisation and needs in a way that other providers didn’t. We have been working with them now for a few months and have been delighted with their approach and commitment to getting things right. The whole team is professional, engaged, and reliable and I look forward to working with them again on future developments.”

Kerry Evans – CEO at Brighton Therapy Centre
Read the full Brighton Therapy Centre case study

 

“Pragmatiq was recommended to us via a networking connection in Manchester. Upon speaking to the company they seemed very knowledgeable and confident they could repair our unusable Dynamics system which had been built by a different partner.

From the first face-to-face consultation, it was clear to see Jamie had the full knowledge of our intentions and understood our business model and had actually created something similar in the health profession elsewhere. From that point, we felt confident to progress into a full development project. The results were quick and impressive, offering us a totally up-to-date platform with all of the automation we had originally asked for.

We are keen to continue to work with Pragmatiq and look to develop the system again in the future.”

Carren Bell – Founder at Lagan’s Foundation
Read the full Lagan’s Foundation case study

 

“We worked with Pragmatiq who successfully implemented a quoting tool for sales. They were generous with their time, taking every opportunity to understand our needs both now and in the future. Their deep analysis was invaluable, helping us to refine our working practices and automate our processes to maximise productivity and ultimately save time and money.

Thanks to Pragmatiq, we now have a bespoke system that has been tailored to our specific needs and is fully integrated with Microsoft Dynamics.”

Angela de Klerk – Business Development/Head of Marketing at Impact Handling
Read the full Impact Handling case study

 

“We commissioned Pragmatiq to provide us with a bespoke Customer Relationship Management (CRM) system using Microsoft Dynamics. The team at Pragmatiq very quickly gained a thorough understanding of our complex delivery model and created a solution that has had a positive impact and really added value to our work.

Pragmatiq were focused in their approach and delivered to tight timescales, as well as being a pleasure to work with.”

Natalie MacPherson – Development Director at MacIntyre
Read the full MacIntyre case study

 

“Pragmatiq are a trusted and dynamic CRM partner. They have provided quick, flexible and innovative solutions to the challenges we’ve given them whilst being professional and supportive. They have become a reliable partner and operate as an extension of our internal team.”

Sarah Randall – Head of Operations and MI Systems at Buckinghamshire Business First
Read the full BBF case study

 

“We commissioned Pragmatiq when it became clear that ‘off-the-shelf’ CRM systems wouldn’t be suitable, and what we required was a Bespoke CRM for our Surveying business. Our existing processes had become highly inefficient and fragmented, unable to provide the structure, insights and reporting capabilities needed for growth.

Microsoft products were already used throughout our business and Dynamics 365 integrated perfectly with this. The team at Pragmatiq were very thorough and took the time to really understand our needs, through various meetings at all stages of development, and have been able to create a Bespoke CRM Solution that will grow with our business. Supporting our daily operations, centralising data and providing the automation, structure and visibility around project management and operations that was previously lacking.

Their approach to the project, and the development stages put in place, provided a clear path for all parties to collaborate efficiently and effectively to achieve our end goal.

We would highly recommend Pragmatiq, with their extensive knowledge, professional approach and continued guidance and support received throughout the initial project, as well as with further system integrations and development.”

Abi Smith – Group Process Support Manager at Rigour Survey
Read the full Rigour Survey case study

 

“Cavendish Health provides innovative private medical and well-being services to individuals and corporates. We previously operated across several systems and spreadsheets and recognised we needed a centralised solution, but struggled to find one that suited our unique requirements.

Pragmatiq developed a Bespoke CRM System that accommodates the core functional needs of the business and fits around our processes. This has transformed how we operate and has saved a significant amount of time across the business. Throughout the project, the Pragmatiq team has been easy to work with and has developed a deep understanding of Cavendish Health, enabling us to work well together and drive real value from the platform. We look forward to continuing the relationship and hopefully engaging on future projects.”

Colin Gerstein – Co-Founder/CEO at Cavendish Health

 

“In 2020, Fotech Group decided to change our CRM from Salesforce to Dynamics 365 as part of a replacement of a number of systems that didn’t communicate.

For the CRM, we chose Pragmatiq as our partner and from day one we felt we were in safe hands. They listened to what we were trying to achieve and through regular development meetings they made the changes needed to enhance the standard offering. They listened, they understood and they made the changes to deliver a system that is both efficient and effective. Communication was effective and regular and I have no qualms in recommending the Pragmatiq team.”

Ian Deacon – Channel and Operations Director at Fotech Group Limited
Read the full Fotech case study

 

“After outgrowing our training management calendar we contacted Pragmatiq to help us design a bespoke system for our unique requirements. We are a fast-growing business requiring a system, that is able to keep up with the pace and provide us with quick processes, reports and dashboards for all departments.

We have worked closely with the team for over 12 months, and we are over the moon with where we currently are. Jamie guided us with the best solutions to meet a logical workflow.”

Clara Travers – Head of Operations at ECG Training
Read the full ECG case study

 

“We asked Pragmatiq to help us move from a database we had been using for over ten years, to a bespoke Customer Relationship Management (CRM) system on the Microsoft Dynamics platform.

The team at Pragmatiq took their time to understand our complex business needs and while having to build something that suited all our different Associations which in itself came with many challenges, they sensitively came forward with ideas and solutions which helped us not only enhance our processes but maximise our efficiencies.

The end result is that the team at Pragmatiq provided us with a platform that not only works for all our Associations and their individual requirements, but one that will grow with us as an organisation.”

Chris Thomas – Finance Director at The Retail Motor Industry Federation
Read the full RMI case study

 

“We approached Pragmatiq to conduct an audit of our current Dynamics 365 System.

They demonstrated a professional and detail-oriented approach, providing clear and concise recommendations that were tailored around our specific needs and requirements. The team also ensured that any complex technical information was explained in a clear manner, making the entire process easy and enjoyable.

Overall, The Pragmatiq team provided a thorough and comprehensive analysis of our current set up and I would recommend Pragmatiq to any business who require support in understanding Dynamics 365 and the benefits for their organisation.”

Julian Hynd – Chief Commercial Officer at Redwood Bank

 

“Transitions UK are a charity working with vulnerable young people across Hertfordshire, Bedfordshire, Buckinghamshire, Milton Keynes, North London, Birmingham and Leicester. We have tripled in size over the last 12 months in response to the growing needs of young people during and beyond Lockdown. Our data systems and record keeping were inadequate for current and future development.

We asked Pragmatiq to develop and support a tailored version of MS Dynamics for the charity and to work with us to ensure we have a platform that will scale with us as we grow – and provide the level of analysis and record we now need to support a quality service to hundreds, and later thousands, of young people.

I have been enormously impressed by Pragmatiq’s concern to get the architecture and structure absolutely right for us, their close attention to detail, their expertise and the quality of their team. They have really listened – and worked hard to understand who we are and what we want to achieve – and then worked hard again, especially with our Technical Development Manager, and all our staff, to produce the right solution. I cannot recommend them highly enough and am very glad we chose them.”

Ron Overton – Chief Executive at Transitions UK

 

“A trusted partner recommended Pragmatiq to provide us with a Dynamics CRM platform. From the start, Pragmatiq considered our collective and individual needs and delivered an effective and impactful solution. Through constructive discussions, they were able to take us through the build process and provide a ready-to-go solution for us. Their support was good, and they held our hands throughout the journey.

We are now using what is a very robust and useful platform, giving us back precious wasted resources that we can better utilise in the business.”

Tristan Pattison – General Manager at International Hair Cosmetics

 

“Pragmatiq helped us implement Microsoft Dynamics as a CRM system. The team have risen to every challenge in the design, implementation and onboarding process, including helping us define further customisations and integrating the platform with other third-party market data software that we use.

The strengths of Pragmatiq lie in their team who take time and care to help you define your needs before using their considerable technical expertise to create workable solutions that add business value. I would recommend Pragmatiq as a partner to anyone considering Microsoft Dynamics for their business.”

Pranav Sharman – Sales Director at FFE
Read the full FFE case study

 

“We commissioned Pragmatiq to develop Microsoft Dynamics into a Bespoke CRM System for managing our membership database and providing an efficient events management system.

I was impressed from the outset at the time and focus that Jamie took in understanding our business, with all its quirks, in order to provide an easy-to-use and intuitive CRM which now attends to all our needs. I was also impressed by their efficient use of time and always working to schedule, yet understanding of our restrictions when implementing a system during the lockdown.

The after-service has been brilliant with the Pragmatiq helpdesk portal, quick to respond and deal with any issues that arose after the system was implemented.”

Gillian Croxford – Assistant Clerk (Membership) at The Drapers’ Company
Read the full Drapers’ Company case study

 

“We originally approached Pragmatiq when we were looking for a new support partner to manage our D365 CRM and member portal. After taking us through a thorough onboarding process, we have since found them to be very knowledgeable and helpful when we have asked for enhancements to be made.

They approach each project with an open mind and a desire to find the most logical and cost-effective solutions. Along with their product knowledge and attention to detail, we are confident that our system is in safe hands.”

Jon Hare – Partner at Ooda (on behalf of British Meat Processors Association)

 

“Our mission is to ensure that meaningful mental health support is accessible and we aim to see everyone within 1 week of referring to our service. With the demand for mental health and emotional support increasing exponentially through the coronavirus pandemic, we really needed to get systems in place to help us cope with the high demand whilst delivering against our mission and growing our team.

We decided to engage with Pragmatiq to help us build a bespoke system that would fulfil those elements. It was clear that an off-the-shelf package wouldn’t give us the security, efficiency and ease of use that our Dynamics system would.

The work was planned out really effectively, giving us guidance based on their experience, which also made for the system to be built quickly with only small adjustments necessary before going live. Since the system has been built, our admin time has been significantly cut down, helping us to stick to our mission, even when we grow. Ultimately providing people with mental health and emotional support as quickly as possible.”

Jon Manning – Chairman & CEO at Arthur Ellis: Mental Health Support
Read the full Arthur Ellis case study

 

“We approached Pragmatiq to help us with our Microsoft Dynamics CRM platform. We had developed a bespoke system over the years to manage the day-to-day sales processes of the Commercial team, however, we felt that working with a specialist Dynamics partner would be a much better approach for the business.

We have been working with Stuart, Jamie and the team for just over 12 months and to say we have been impressed with their approach would be an understatement. The dedication, knowledge and customer service shown to the delivered projects have been exceptional and their innovative approach to business is inspiring. They have guided us every step of the way and have succeeded in changing our platform for the better.

It has provided us with a much more efficient way of working and supported us with business intelligence that we haven’t seen before. We also benefit from real-time, top-level dashboards that make reporting back to stakeholders a very simple process.”

James Wootton – Head of Commercial Sales at Wasps Rugby
Read the full Wasps case study

 

“Pragmatiq successfully implemented Microsoft Dynamics at our paint facility. They worked in a professional manner throughout the project, paid attention to detail and were accommodating to our tight timescales. This ensured we were operational in due time and as a result, we have been able to be more efficient with our manufacturing set-up in the UK and ultimately save costs.

Overall, we had a very positive experience with PragmatiQ Solutions and consequently have re-engaged them for future projects.”

Anders Lonnebjerg – Head of Department – Business Engagement and Applications at MHI Vestas Offshore Wind
Read the full MHI Vestas case study

 

“We engaged with Pragmatiq to conduct an independent health check of our Dynamics CRM implementation. They worked with a partner to produce a very useful and insightful audit report highlighting various areas for improvement, which gave valuable feedback on what we had built so far and left us with confidence that we were on the right development approach for our strategic programme.

Pragmatiq worked to tight and fixed timescales to complete a focused delivery which had real business value.”

Nick Breeds – Assistant Director – Solutions Delivery at NHS Blood and Transplant Unit
Read the full NHSBT case study

 

“We approached Pragmatiq to help us with an incumbent Dynamics 365 system which had various legacy issues having been customised by numerous consultants over a number of years.  They quickly dealt with all the nuances to get our system up to a standard they were happy to work with. From there, the Pragmatiq technical team ran a large project and it’s fair to say that they now know our business inside out.

Their ability to understand what we do and how we do it having only seen it from an ‘IT perspective’ was and still is impressive.  We would highly recommend Pragmatiq.”

Managing Director at Asset Finance Company
Read the full Asset Finance Company case study

“When I was searching for an IT partner, I spent a lot of time trying to find the right IT partner that could provide a one stop shop when it comes to CRM support, from help desk support to bespoke IT development. When I met Stuart and Jamie, I was very impressed from their first meeting, as they spent a lot of time with us to understand our business and our challenges we have with our current IT platform. They were very dynamic with their approach which was a breath of fresh air on how personal they were and quickly understood our issues.

In every engagement thereafter, I spoke with Nick and the rest of the Pragmatiq team, and they demonstrated in-depth technical expertise in Dynamics platform configuration, data migration, integration, and end user enablement. I have been consistently impressed with their professionalism and extensive knowledge across the entire Microsoft technology stack, but also taking every effort to understand our business and sector we work in.

Nick and Jamie are consummate professionals who I cannot recommend highly enough. They took time to truly understand our business needs, provide thoughtful guidance to identify optimal solutions, and manage technical resources seamlessly.

I would not hesitate to work with Pragmatiq and the team again on the future projects requiring Dynamics expertise.”

Ian Turner at SATEBA Stanton Precast Limited