Improving Efficiency at British Sign Language Broadcasting Trust (BSLBT)
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Pragmatiq worked with the British Sign Language Broadcasting Trust to move away from manual, time-consuming processes, to a Bespoke CRM Solution that has improved overall efficiency across the organisation and provided a stable platform for future growth.
Background & Challenges
Background:
BSLBT commissions television programmes made in British Sign Language, established in 2008 to facilitate sign language provision on qualifying channels.
Challenges:
- Disparate Systems: Operated with disparate systems and relied on spreadsheets.
- Manual Processes: Time-consuming processes for daily information access and reporting.
- Duplication of Work: Hours lost due to duplicated efforts across disconnected systems.
- Lack of Automation: Limited automation, especially critical for managing expiring TV rights and contracts.
- Email Management: Extensive admin time managing emails between BSLBT and production companies.
- Knowledge Reliance: Heavy reliance on employee knowledge and expertise.
The Solution & Implementation
Discovery and Planning:
Pragmatiq conducted a detailed analysis of BSLBTs requirements and designed a customised solution leveraging Microsoft Dynamics 365.
Execution:
- Centralised Database: Implemented Microsoft Dynamics 365 for a centralised database solution.
- Customisation: Tailored Dynamics 365 to manage Programme and Stakeholder Management effectively.
- Integration: Connected with existing tools like Microsoft Teams, Outlook, and SharePoint.
- Dashboard Reporting: Established role-specific dashboard reporting for daily data analysis.
- Proactive Tracking: Enabled proactive tracking of interactions with production companies.
The Transformation
Results:
- Single Source of Information: Overcame inconsistencies with integrated spreadsheets.
- Improved Information Access: Enhanced visibility and access to critical information.
- Reduced Admin Time: Streamlined operations led to more focused employees.
- Scalable Platform: Provided a customisable, stable platform for future growth.
- Enhanced Insight: Utilised robust reporting capabilities for better operational control.
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