Grande Cuisine: Streamlining Quoting Processes with Dynamics 365 Sales
Book a free discovery call
Pragmatiq collaborated with Grande Cuisine to transition from an inefficient and costly quoting system to a connected, cloud-based solution built on Dynamics 365 Sales. This transformation enhanced efficiency, reduced costs, and provided a scalable platform for future growth.
Background & Challenges
Background
Grande Cuisine is a leading UK supplier of professional cooking appliances offering high-quality products. They work closely with chefs, consultants, and kitchen designers to deliver tailored solutions for commercial kitchens across the hospitality industry.
Challenges
- Fragmented quoting processes: Product quotes for appliances and accessories were managed across multiple systems and spreadsheets, creating inefficiencies and complexity.
- High licensing costs: The existing off-the-shelf system was expensive to maintain and wasn’t fulfilling the business requirements.
- Lack of flexibility: The system dictated their processes rather than adapting to their needs, limiting efficiency and scalability.
- Lack of sales & customer insights: Due to data silos and limited reporting functionality, they struggled to gain useful insights into their sales performance and customer interactions.
The Solution & Implementation
- Centralised quoting system: A single platform now supports the different quoting processes for different manufacturers (product-based and bespoke), eliminating the need for external spreadsheets and systems.
- Integrated Product Catalogue: The system allows users to browse products and easily create quotes quickly/ It also suggests optional and alternative products, offering clients a wider range of choices.
- Automated Quote Generation: Integrated Experlogix document generation to automate professional quote creation within the system.
- Reporting & Sales Insights: Custom reporting dashboards provide real-time insights into sales performance and forecasting.
- System customisations: Elements of the system were enhanced using Power Apps Component Framework (PCF), making navigation and data entry more intuitive.
The Outcomes
- Enhanced efficiency: The sales team can now generate quotes faster and more accurately.
- Unified system: All business processes, including quoting, sales, and reporting, are now managed within a single platform, reducing reliance on spreadsheets and manual processes.
- Improved client experience: Customers receive tailored recommendations in an intuitive way, helping them make informed purchasing decisions and benefitting from a better sales experience.
- Enhanced insights: Improved reporting capabilities allows for better forecasting and more informed decisions.
- Reduced costs: Lower licensing fees and greater flexibility provide better long-term value.
- Scalability: Dynamics 365 is a scalable and flexible platform, which ensures the system can supports future business growth and evolve with Grande Cuisines changing requirements.
- Industry recognition & interest: The new solution has attracted attention from industry peers and potential customers, reinforcing Grande Cuisine’s reputation as a forward-thinking company.
