Solutions Social Care (SSC) Transforms Care Management with Power Apps
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Solutions Social Care (SSC) is a dedicated provider of services for individuals with autism, learning disabilities, and complex needs across London and Hertfordshire. As a registered entity with the Care Quality Commission (CQC), SSC offers comprehensive residential, supported living, day services, outreach, and community-based activities. Seeking efficiency and scalability, SSC aimed to centralise operations for enhanced service delivery.
Background & Challenges
Background:
Solutions Social Care (SSC) provides essential services to individuals with autism, learning disabilities, and complex needs throughout London and Hertfordshire. Their offerings include residential care, supported living, day services, outreach, and community-based activities, all crucial for promoting independence and quality of life.
Challenges:
- Data Fragmentation: Previously, SSC managed critical information manually across various folders and spreadsheets, resulting in inconsistencies and inefficiencies.
- Manual Processes: The client referral process relied heavily on manual efforts to gather and process information, delaying service initiation.
- Complex Onboarding: Onboarding new workers involved cumbersome manual processes, including tracking training certificates with varying expiry dates.
- Reporting and Forecasting: Insights for decision-making were hindered by disparate data sources, impacting strategic planning and operational efficiency.
- Mobile Accessibility: Limited access to real-time information via mobile devices constrained operational flexibility and responsiveness.
The Solution & Implementation
Discovery & Planning:
Pragmatiq engaged in extensive consultations with SSC to understand their operational challenges and growth objectives. This phase focused on designing a tailored solution using Microsoft Power Apps that would streamline workflows and enhance operational efficiency.
Custom Business Solution Implementation:
- Centralised Data Management: Implemented a unified platform to manage accounts, contacts, and critical processes from a single source of truth.
- Optimised Referral Process: Designed workflows to automate and streamline client referral processes, improving speed and accuracy.
- Website Integration: Automated the intake of client referrals from various channels through seamless website integration.
- Worker Application Management: Developed comprehensive tools for managing worker applications, including document tracking and compliance management.
- Training Certificate Alerts: Implemented automated alerts and reminders for tracking training certificates, ensuring compliance and readiness.
- Mobile Accessibility: Enabled mobile access for real-time updates and decision-making, enhancing operational agility and responsiveness.
The Transformation
Results:
- Improved Information Accuracy and Efficiency: Centralising data and automating workflows enhanced operational efficiency and accuracy.
- Time Savings: Automated processes reduced manual effort, saving time across operational functions.
- Enhanced Referral Process: Streamlined workflows improved the speed and consistency of client referrals, enhancing service delivery.
- Security and Compliance: Cloud-based infrastructure improved data security and compliance with regulatory requirements.
- Enhanced Decision-making: Integrated insights and reporting capabilities provided actionable data for informed decision-making and forecasting.
- Mobile Access: Mobile capabilities facilitated real-time updates and decision-making, enhancing operational flexibility.
Contact us today to discuss your unique requirements and embark on a journey towards enhanced care management and organisational success.
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