Power Platform for Charities

“BSLBT commissions external production companies to make broadcast television programmes in British Sign Language (BSL) which are then shown on Film4 and Together TV as well as on our BSL Zone website. Our previous approach to documents relating to all our commissions and programmes was fragmented and inefficient, so we approached Pragmatiq to develop a bespoke CRM solution for us.

Dynamics 365 was recommended and fits in perfectly with our MS 365 landscape. Pragmatiq listened, made some suggestions, and then provided a very clear path with regular meetings and support. The solution they created has made a big difference and has become the main hub for all our documentation. On top of that, all the data is clearly controlled according to the job roles within our organisation.

We would strongly recommend Pragmatiq for a bespoke CRM solution using Dynamics 365.”

“The Brighton Therapy Centre is a social enterprise providing high-quality psychological therapies to local people. Our processes are complex and, given the sensitive nature of our work, it is essential that we can manage our data securely and efficiently. We looked at various options for developing a clinical system that could meet our needs and arrived at Dynamics as the one system that could cover everything from client records and booking appointments to automated surveys and data analysis. We undertook an extensive procurement process to find the right provider. It was clear that Pragmatiq understood our organisation and needs in a way that other providers didn’t. We have been working with them now for a few months and have been delighted with their approach and commitment to getting things right. The whole team is professional, engaged, and reliable and I look forward to working with them again on future developments.”

“We commissioned Pragmatiq to provide us with a bespoke Customer Relationship Management (CRM) system using Microsoft Dynamics. The team at Pragmatiq very quickly gained a thorough understanding of our complex delivery model and created a solution that has had a positive impact and really added value to our work. Pragmatiq were focused in their approach and delivered to tight timescales, as well as being a pleasure to work with.”

“Before partnering with Pragmatiq, our organisation was previously working with a healthcare platform that did not meet our needs. We found it difficult to report on key data and we were not able to report on or identify performance metrics. We had to have our own back-up systems and would spend a great deal of admin time getting information into the system. We knew that we could be more efficient with the right solution, especially with significant growth plans on the horizon around opening new centres across England.

Pragmatiq worked closely with us to understand our needs and implemented a solution that is tailored to our unique processes. We have seen improvements across various areas in the organisation as a result, but crucially, this system has streamlined our referral process. The feedback from both therapy and admin colleagues has been universally positive. We continually aim to evidence that our service is both safe and effective for the men in our care, and our new system has made that substantially easier.

We have found Pragmatiq easy to work with and are really pleased with our system, so would be happy to recommend them to other organisations.”