Professional Services Sector Overview

“When we approached Pragmatiq, we were a small professional services company reaching the need for a more sophisticated project and resource management system that fitted in with our Dynamics 365 Sales implementation. Previously, many of our project management systems had been ad-hoc or simple enough for me as the Managing Director to have a good handle on all activities. However we reached the point where this was no longer viable and as we continued to grow, it would only become more challenging.

The Pragmatiq team were friendly, professional, and methodical in helping us to implement Dynamics 365 Project Operations. They helped us get our head around the system, whilst at the same time working to understand how our business model worked to best cater the Project Operations solution to our needs. We would not be able to function as we currently do without the system Pragmatiq put in place and it provides a platform to continue our growth, rather than be constricted by operational difficulties.”

“We had searched for a way to increase the capacity of our planning and logistics operation for years. After previous attempts by other companies, and after assessing the options on the market, I turned to Pragmatiq. Having been disappointed (by another company) in the past, I was sceptical as to whether they would be able to help, however, we knew their work, having engaged their services for the implementation of a CRM system dovetailed with a Power BI dashboard through Microsoft Dynamics.

Pragmatiq initially proposed a proof of concept, that gave us confidence that they understood what we were trying to achieve. Through a carefully structured program, we collectively planned and brainstormed to design what we believed would be the answer to our problems.

The design and build process was very well planned, with carefully scheduled meetings, and demonstrations of what had been achieved. We felt informed and confident throughout the process. When we encountered obstacles both parties worked together and James and Aqib always delivered a solution. Delivery was as scheduled and on time, we were offered support and problem resolution on implementation of the system.

The system has provided us with a solution, and created greater capacity within the business, along with essential reporting tools, that are key to determining the direction of the business. I have found Pragmatiq to be professional, innovative, focused and aligned to our requirements, for this I thank them for a job very well done.”

“We had been building and maintaining our own in-house CRM for years and it had served us really very well. However, there were limitations and pain points that made us look at the SaaS CRM marketplace and Dynamics CRM stood out as a great option that would allow us to not only mitigate the limitations of our in-house CRM, but to allow us to leverage the ever-evolving Microsoft cloud ecosystem to take our capabilities to another level completely. What was clear, though, is that we needed to extensively customise the CRM solution to meet our existing and future business process needs, which meant choosing a quality Dynamics CRM partner.

We met with several possible partners, all who had great reputations and track records, but Pragmatiq stood out from the pack.

The design and build process went well, with carefully scheduled sessions to capture requirements and then later giving us regular demonstrations of what had been achieved. We felt informed and confident throughout the process. They took the time to understand our business and they offered suggestions and solutions when we encountered obstacles along the way.

Pragmatiq are a quality partner, with whom we have a great working relationship. If you are in the market for a Dynamics CRM solution that needs tailoring to your business needs and want to work with a truly quality outfit, then Pragmatiq could be a great choice for you too.”