Microsoft Dynamics 365 & Power Platform Wave 2 Update has been released!

A few weeks ago, we wrote articles about the Dynamics 365 and Power Platform Wave 2 Update. Well, that has now been released and will roll out to users between today (October 1st, 2019) and 31st March 2020.   The Release brings new features and functionality to both the Customer Engagement Applications within Microsoft Dynamics 365 and the Power Platform; Microsoft Flow, Power BI and Power Apps. 

Some of the main features and capabilities in the new release include: 

Some of the main features and capabilities in the new release include: 

• Business Card Scan (Sales) 
• Email A/B Testing (Marketing) 
• Improved Knowledge Management (Customer Service) 
• PowerApps Portals (Power Apps) 
• AI Builder (Power Apps and Flow) 

FAQ’s:

Who does this update apply to?

The Wave 2 Release will affect Dynamics 365 online customers and will not apply to Dynamics 365 On-Premise customers. 

As a Microsoft Dynamics customer, do I need to do anything?

If you are working with a Microsoft Dynamics 365 Partner, they should have informed you of the changes taking place and will be looking after this for you. However, if you are a customer managing your systems internally, there has been the option to validate the upcoming features and capabilities in a non-production environment, with the early access.  Microsoft no longer provides customers and partners the ability to schedule upgrades (as they have in the past) andthis release will be automatically pushed to all Dynamics 365 environments.

When is the next update?

Microsoft releases new functionality throughout the year to ensure your business is always up to date with the latest technology, however the two major updates take place in October and April.  If you have any questions relating to Dynamics 365 or the Wave 2 Update, please don’t hesitate to get in touch. 

Get in touch

If you have any questions about the release, please contact us. Fill out the contact form and a member of our team will be in touch shortly, or if you’d prefer, email us at info@pragmatiq.co.uk or call us on 01908 038110.