At Pragmatiq, we don’t just design solutions – we make them work for you. Over the years, we have developed and refined our implementation and delivery approach, ensuring that every step of the process is clear, efficient, and delivers real value to you.
Through our strategic consultancy-led approach, we take the time to understand your needs, align technology with your vision, and work alongside your team to ensure a smooth rollout. Whether you’re adopting Microsoft Dynamics 365, Power Platform, or Microsoft Copilot Studio, we focus on delivering solutions that enable your organisation to do better and be better.
Our Implementation Methodology
Step 1: Scoping
The foundation of a successful project is a clear understanding of your organisation. During the scoping phase, we explore your processes, challenges, and the outcomes you want to achieve, ensuring we design a solution that works for you. This phase helps define the project scope, outline key deliverables, and provide an accurate cost estimate.
Step 2: Initiation
With scoping complete, we move into project initiation, where we finalise the plan, set up project management tools, and define communication channels. A project kick-off meeting aligns all stakeholders, ensuring everyone understands the process, expectations, and next steps.
Step 3: Workstreams
To keep the project structured, we break it down into workstreams. Each workstream follows an iterative process to ensure ongoing collaboration and refinement:
- Analysis & Design Workshops: We work closely with your team to dive deeper into requirements, map processes, and finalise key functionality.
- Configuration & Customisation: We configure the system to match your needs, incorporating custom elements where necessary.
- Solution Playback Reviews: You’ll regularly review the solution in progress, providing feedback to ensure it aligns with expectations.
At the end of each stream, User Acceptance Testing (UAT) is conducted, allowing your team to test and validate the solution before full deployment. Any outstanding tasks then get added to the overall punchlist for the project.
Step 4: Deployment
Before go-live, we conduct rigorous testing and provide tailored training to ensure a smooth transition. The final steps involve configuring the live system, migrating data, and launching the solution with a dedicated hyper-care period for hands-on support.
Step 5: Managed Service
Beyond go-live, we offer Managed Service to support your team, handle system updates, provide training, and implement enhancements as your business evolves.
Learn more about our Managed Service approachTraining for successful adoption
At Pragmatiq, we understand that effective training is vital for ensuring the long-term success of any new system. That’s why we incorporate training throughout the implementation process to ensure your team is not only prepared but empowered to make the most of your new solution.
We offer a tailored approach to training, adapting our sessions to suit the needs of your organisation and the unique requirements of your users. Whether you’re training basic users or advanced system administrators, we ensure that the right knowledge is transferred to the right people, helping you realise the full potential of your new solution.
Key benefits of training:
- Increased user adoption: Empower your team to embrace the new system confidently.
- Increased ROI: Well-trained users make better decisions and maximise system capabilities.
- Unlock full potential: Well-trained users make better decisions and maximise system capabilities.
Types of training:
- Basic User Training
- Advanced/Super User Training
- Technical Training
- Train the Trainer
We don’t offer off-the-shelf courses; instead, we tailor each session to your organisation and solution, ensuring that the content is relevant and practical for your team. Some examples of the training we provide include:
- Dynamics 365 User & Administrator Training
- Power Platform Integration Training
- Microsoft Copilot Studio Overview
- Solution-Specific Training (e.g., 1st Party App Training)
By embedding training within the delivery process, we help ensure that your team can confidently adopt and use the new system, from day one.
Your strategic partner in digital transformation
Our consultative approach is at the heart of everything we do. We understand that each organisation is unique, and so is your journey to digital transformation. Whether you’re starting from scratch or looking to leverage your existing set-up, we work closely with you to align technology with your goals, ensuring lasting impact.
See the impact we’ve made for organisations like yoursContact us if you are looking for an implementation partner
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