Price Increases Announced for Microsoft Dynamics 365

Key Information on Dynamics 365 Price Changes

Microsoft’s price increases for Dynamics 365 products vary across the applications, with adjustments ranging from 9% to 17%. This update is a significant shift for users who have benefited from stable pricing over the last five years.

Breakdown of the New Pricing:

• Dynamics 365 Sales: Around 10% increase
• Dynamics 365 Customer Service: Around 12% increase
• Dynamics 365 Customer Insights (Marketing): Around 17%

While the exact new prices in GBP are yet to be disclosed, we expect the changes to be similar to the announced increases in US Dollars.

For a more detailed breakdown of the price changes, look at this breakdown by Microsoft: Pricing Changes Dynamics 365.

Why the Increase in Dynamics 365 Prices?

There are various reasons why Microsoft is adjusting the prices, including:

Platform Enhancement: Over the past five years, Microsoft has significantly upgraded Dynamics 365 by integrating advanced technologies, such as AI-driven features like Microsoft Copilot, expanding functionalities, and improving the overall user experience. These developments come with additional costs, which the price increase aims to cover.

Research and Development: The price increase supports Microsoft’s substantial investment in continuously developing new features, ensuring that the platform remains at the forefront of technology. This investment enables Dynamics 365 to offer its users the most cutting-edge solutions and stay ahead in the rapidly evolving tech landscape.

Who Will Be Affected?

The price increases will affect both new and existing Dynamics 365 customers, however, these changes will not be the same for both.

• Existing Customers: The new pricing update will only take effect at your next renewal date post October 1st, 2024. Your current pricing will remain the same until then.
• New Customers: Any new clients that purchase products starting after the 1st of October 2024, will be subject to the increased rates.

What Should You Do Next?

If you are an existing user or considering adopting Dynamics 365, here are some steps to take:

1. Evaluate Current and Future Needs: Review your current usage and anticipate future requirements. Identify which modules and features are important for your business.
2. Consult with a Certified Partner: Engaging with a certified Microsoft Dynamics 365 partner, such as Pragmatiq, can help you navigate the complexities of the new pricing structure and optimise your investment.
3. Act Now to Lock in Current Rates: If you initiate or renew your subscription before 1st October 2024, you can lock in the existing rates for up to three years, providing significant cost savings.

Secure Your Dynamics 365 Pricing

Considering the implementation of Dynamics 365, but haven’t committed yet? Now is a good time to get started in time to lock in the current lower pricing for up to three years.

As a trusted Dynamics 365 partner, Pragmatiq is here to support you with implementing the right solution, helping you identify the best products and licenses for your business. To contact us about these pricing changes or Dynamics 365 in general please contact our experts by

To find out more about Dynamics 365 and the pricing changes please get in contact with our experts by emailing us at info@pragmatiq.co.uk, or calling us on 01908 038110 or by filling out our contact form.